Terms of service

Welcome to JapaaniBalm. By visiting our website, placing an order, or using our services, you agree to follow the terms and conditions mentioned below. Please read them carefully before purchasing from our website.

General Terms

JapaaniBalm provides products for personal care and massage comfort. By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

We reserve the right to update, change, or remove any part of these Terms of Service at any time without prior notice. Continued use of our website means you accept the updated terms.

Product Information

We try our best to display product details, images, pricing, offers, and descriptions accurately. However, slight differences in packaging, color, size, or product appearance may occur due to photography, screen settings, or product updates.

JapaaniBalm is intended for external use only. Customers should read all product instructions before use. If you have sensitive skin, allergies, medical conditions, or any doubt, please consult a doctor before using the product.

Orders and Payments

When you place an order on our website, you agree to provide correct name, phone number, address, and payment details. JapaaniBalm is not responsible for failed delivery due to incorrect or incomplete customer information.

All prices, discounts, and offers are subject to change without prior notice. We reserve the right to cancel any order if there is a pricing error, stock issue, payment issue, suspicious activity, or incorrect order information.

Shipping and Delivery

We aim to process and ship orders as quickly as possible. Delivery time may vary depending on the customer’s location, courier service, weather conditions, holidays, or other delays beyond our control.

Customers must be available to receive the order at the provided address. If the order is returned due to wrong address, failed delivery attempts, or customer unavailability, additional shipping charges may apply.

Returns, Refunds, and Replacements

Returns, refunds, and replacements are handled according to our Return & Refund Policy. Due to hygiene and safety reasons, opened or used products cannot be returned.

Refund or replacement requests will only be accepted for valid cases such as damaged, leaked, wrong, expired, or missing products, subject to proper proof and approval by our support team.

BUY 1 GET 1 FREE Offer

For products purchased under the BUY 1 GET 1 FREE offer, both jars are considered part of one promotional order. If a return or replacement is approved, the complete offer pack may need to be returned together. Partial returns may not be accepted.

User Responsibilities

Customers agree not to misuse our website, place fake orders, provide false information, copy our content, attempt fraud, or use our brand name, product images, or website materials without permission.

Intellectual Property

All website content, including brand name, logo, images, product designs, descriptions, graphics, and text, belongs to JapaaniBalm or its respective owners. You may not copy, reproduce, sell, or use our content for commercial purposes without written permission.

Limitation of Liability

JapaaniBalm is not responsible for any direct or indirect loss, allergic reaction, misuse, incorrect application, delivery delay, website error, or customer negligence. Customers are responsible for using the product safely and as directed.

Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, hosting providers, and analytics tools. We are not responsible for any issue, delay, or error caused by third-party service providers.

Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described in that policy.

help@japaanibalm.store

For any questions about these Terms of Service, your order, or our policies, please contact JapaaniBalm customer support through the contact details available on our website.