Shipping policy

At JapaaniBalm, we aim to provide a smooth, safe, and reliable delivery experience for every customer. Please read our Shipping Policy carefully before placing an order.

Order Processing

Once your order is successfully placed, our team will begin processing it as soon as possible. Orders are usually processed within 1–2 working days after order confirmation.

Orders placed on Sundays, public holidays, or during high-demand sale periods may take a little longer to process.

Shipping Time

Delivery time may vary depending on your location, courier availability, weather conditions, holidays, or other unexpected delays.

Estimated delivery time is usually 3–7 working days after the order is shipped. Remote locations or areas with limited courier service may take extra time.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment. We may also offer free shipping or special shipping discounts during promotional offers.

For BUY 1 GET 1 FREE orders, shipping charges may apply according to the total order value and delivery location.

Order Tracking

Once your order is shipped, you may receive tracking details through SMS, WhatsApp, email, or the order tracking page, depending on the contact details provided during checkout.

Customers are requested to track their order and stay available at the delivery address during the expected delivery time.

Delivery Address

Customers must provide a complete and correct delivery address, including house number, street, area, city, state, PIN code, and contact number.

JapaaniBalm is not responsible for delivery failure, delay, or return caused by incorrect address, wrong phone number, customer unavailability, or refusal to accept the parcel.

Failed Delivery

If the courier partner is unable to deliver the order after multiple attempts, the parcel may be returned to us. In such cases, re-shipping may require additional delivery charges.

If a prepaid order is returned due to customer unavailability or incorrect address, shipping charges may be deducted from the refund amount, if applicable.

Damaged or Leaked Product During Delivery

We pack our products carefully, but if you receive a damaged, leaked, wrong, or missing product, please contact our support team within 48 hours of delivery.

Customers must share clear product photos, package photos, order details, and an unboxing video if available. After verification, we may offer a replacement or refund as per our Return & Refund Policy.

Delays Beyond Our Control

JapaaniBalm is not responsible for delays caused by courier issues, natural disasters, strikes, festivals, weather problems, government restrictions, incorrect customer details, or other situations beyond our control.

International Shipping

Currently, JapaaniBalm may only deliver within selected serviceable locations in India. If international shipping becomes available in the future, updated details will be mentioned on our website.

help@japaanibalm.store

For shipping, delivery, or tracking support, please contact JapaaniBalm customer support with your order number and registered contact details.