Delivery Policy

At JapaaniBalm, we work to deliver your order safely, quickly, and in good condition. Please read our Delivery Policy carefully before placing an order.

Delivery Locations

JapaaniBalm delivers to selected serviceable locations across India through trusted courier and delivery partners. Delivery availability may depend on the customer’s PIN code, courier service, and location.

Estimated Delivery Time

Orders are usually delivered within 3–7 working days after dispatch. Delivery time may vary depending on location, courier availability, public holidays, weather conditions, festival rush, or other unexpected delays.

Remote areas, villages, or locations with limited courier service may take extra time for delivery.

Order Confirmation

After you place an order, you may receive an order confirmation through SMS, WhatsApp, email, or website notification. Please make sure your phone number, email address, and delivery address are correct before placing the order.

Delivery Attempts

Our delivery partner will attempt to deliver the order to the address provided by the customer. If the customer is unavailable, the phone number is unreachable, or the address is incorrect, the delivery may fail or be returned.

Customers are requested to stay available at the delivery address during the expected delivery period.

Incorrect Address or Contact Details

JapaaniBalm is not responsible for failed delivery, delay, or return caused by incorrect address, incomplete address, wrong phone number, customer unavailability, or refusal to accept the parcel.

If the order is returned due to customer-side issues, re-delivery may require extra shipping charges.

Cash on Delivery Orders

For Cash on Delivery orders, customers must keep the exact payment amount ready at the time of delivery. Refusing a COD order after dispatch may affect future COD availability.

Prepaid Orders

For prepaid orders, if delivery fails due to incorrect customer details or customer unavailability, shipping charges may be deducted from the refund amount, if applicable.

Damaged or Missing Product

If you receive a damaged, leaked, wrong, or missing product, please contact JapaaniBalm customer support within 48 hours of delivery. Customers must share clear photos of the product, packaging, order details, and an unboxing video if available.

After verification, we may offer a replacement or refund as per our Return & Refund Policy.

Delivery Delays

JapaaniBalm is not responsible for delivery delays caused by courier issues, natural disasters, strikes, weather problems, festivals, government restrictions, high order volume, or other situations beyond our control.

Tracking Your Order

Once your order is dispatched, tracking details may be shared through SMS, WhatsApp, email, or the order tracking page. Customers can use the tracking details to check the delivery status.

help@japaanibalm.store

For delivery-related questions, failed delivery, tracking support, or order updates, please contact JapaaniBalm customer support with your order number and registered contact details.