Cancellation Policy

At Japani Balm, we value customer satisfaction and understand that sometimes you may need to cancel an order. This policy outlines the process, timeline, and conditions for order cancellation.

🕒 Order Cancellation Window
You may cancel your order within 12 hours of placing it, or before the order is shipped, whichever is earlier.
Once the order has been processed or dispatched, cancellation is no longer possible.

📧 How to Cancel an Order

To request cancellation:

Send an email to help@japaanibalm.store
Mention your Order ID and reason for cancellation
Our team will verify the status and confirm cancellation (if eligible)

💰 Refunds for Canceled Orders
Cash on Delivery (COD) orders do not require a refund as no payment is collected online.

⚠️ Important Notes
Repeated order refusals or last-minute cancellations may result in restrictions on future COD orders.
Japani Balm reserves the right to cancel any order due to unforeseen circumstances or stock unavailability. In such cases, full refunds will be issued.

📞 Need Help?

For order-related concerns, contact us:

📧 Email: help@japaanibalm.store
📲 Chat on WhatsApp: +91 7568828853
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM