Privacy policy

At JapaaniBalm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you visit our website or place an order.

Information We Collect

When you use our website or purchase JapaaniBalm products, we may collect basic information such as your name, phone number, email address, shipping address, billing details, payment information, order details, and customer support messages.

We may also collect website usage information such as your device type, browser type, IP address, pages visited, and time spent on our website to improve the shopping experience.

How We Use Your Information

We use your information to process orders, deliver products, confirm payments, provide customer support, send order updates, handle returns or refunds, improve our website, prevent fraud, and communicate important information related to your purchase.

We may also use your contact details to send offers, discounts, product updates, or promotional messages. You can choose to stop receiving promotional communication at any time.

Payment Security

All online payments are processed through secure third-party payment gateways. JapaaniBalm does not store full card details, UPI PINs, banking passwords, or sensitive payment information on our website.

Sharing of Information

We do not sell or rent your personal information to anyone. We may share necessary details only with trusted service providers such as delivery partners, payment gateways, website hosting providers, and customer support tools to complete your order and provide services.

Our website may use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and show relevant offers. You can disable cookies from your browser settings, but some website features may not work properly.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security, so customers are advised to use the website responsibly.

Your Rights

You may request to update, correct, or delete your personal information by contacting our support team. You may also request to stop receiving promotional messages from JapaaniBalm.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If any such information is found, we will take steps to delete it.

Policy Updates

JapaaniBalm may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website means you accept the updated policy.

help@japaanibalm.store

For any questions about this Privacy Policy or your personal data, please contact JapaaniBalm customer support through the contact details available on our website.